Trade Conditions

The Trading Conditions below apply to all payments and deliveries from Kasper Købke (Drawings by Købke). The terms apply in the cases where there is no written agreement between the buyer and Drawings by Købke.

Order & Payment

Every time you place an order in Drawings by Købke's webshop you will receive an order confirmation on your purchase.
When Drawings by Købke receives your payment your order will be initiated and subsequently shipped.


Price & Payment Method

At Drawings by Købke's webshop you can pay with VisaCard, MasterCard, American Express, Dankort and via Paypal. All prices at Drawings by Købke are including VAT (sales tax).


Delivery

Delivery of goods from Drawings by Købke is considered to have occurred when the customer has received the goods. All orders are shipped with PostNord, unless otherwise agreed between the buyer and Drawings by Købke.

Time of delivery varies depending on the type of product you have ordered.

Delivery of Art Prints (inclusive Limited Editions) with standard measurements may take up to 14 days. Delivery of drawings tools and wallpapers may take up to 7 days.

The stated delivery time is indicative and can be waived, especially with custom-made Art Prints and Wallpapers, but you always get informed of the exact delivery time shortly after you have placed your order.

The risk of the goods/products passes to the buyer at the time of the delivery, either at the recipient address or upon collection thereof. In case you want to return the goods/products due to complaints or damage, it is recommended to store the original packaging that we also recommend you to return it in the original packaging.


Return Policy

Drawings by Købke offer a 14 days return policy, valid from the day you receive the item. If you regret your purchase Drawings by Købke must be noticed in writing within 14 days of the day you receive the goods. You are obliged to return the goods in the same condition and quantity as it is received - this also applies for the packaging and other items that may be on the goods. You must bear the costs of returning to goods yourself.
You can regret a purchase either by refusing to receive the item or by returning the goods to Drawings by Købke (Elmevænget 14, 5.2, DK-4300 Holbæk, Denmark). Please send an email til sales@drawingsbykobke.com to tell us that you regret the purchase, containing your order number on which the given goods appear. You find the order number on the Order Confirmation you received when purchasing the goods.


Complaint

Any errors or defects in products delivered by Drawings by Købke must be relied upon as soon as possible after you have discovered the error og defect. It is the customer's duty to specify and, upon request, show how the error or defect is expressed. If the customer discovers an error or defect the customer should contact Drawings by Købke. The customer can only complain about errors and defects that occur within two years after the goods has been delivered the customer, if the customer can prove that error has occurred when the goods that been delivered. For goods with limited durability the customer's complaint is limited by the durability of the goods that Drawings by Købke has informed the customer about. As a consumer the customer can choose whether the good must be repaired or replaced - unless it is a special good that can not be repaired or replaced - or if it will result in excessive costs for Drawings by Købke.


Information about Redress

If you want to complain about a good or service that you have purchased at Drawings by Købke you can make a complaint to the European Commission's online complain service at http://ec.europa.eu/odr.

If you have any questions concerning the above Trade conditions you are welcome to contact Drawings by Købke at sales@drawingsbykobke.com.

We look forward to doing business with you and to answer your questions.


Data Protection

No personal information registered by Drawings by Købke will at any time be transferred, sold or made available to third parties unless you have personally given consent when you applied your personal information. All information is securely stored at Drawings by Købkes database. The information will at any time only be used by employees and the owner(s) of Drawings by Købke. 

When purchasing we ask for name, address, phone number and email address. The informations is used solely for processing orders. When purchasing you also agreed that the informations is stored on Drawings by Købke's database on Squarespace, inc.'s servers. Furthermore the same order information is used for accounting records at Drawings by Købke database on Dinero's servers, with whom we have entered a Data Processing Agreement with.

According to EU's General Data Protection Regulation (GDPR) you are as a private person entitled to at any time to gain insight into your data at Drawings by Købke in case you want to change, delte or withdraw your consent. GDPR also applies to your personal information when you as a representative of a company has been in contact with us, possibly in connection with a trade. Upon request we provide information on registered information and, based on any objections we will delete/change as requested. Contact us at any time at info@drawingsbykobke.com.

Optionally, you can subscribe to Kasper Købke's Newsletter where you will receive news, offers and other relevant information about Kasper Købke. If you wish you can subscribe/unsubscribe at any time. The information given in connection with the newsletter is securely stored on our database at Mailchimp's servers from where our newsletter is sent.